Richard is the Customer Relations Manager with Care UK, based at Lauder Lodge care home, in Edinburgh. Most of Richard’s career to date has been spent in marketing, mainly in the motor trade where he has built up extensive knowledge and networks.
Having spent months and months looking for a suitable care home for his Mum, Richard decided on a Care UK home. He was so impressed with their process, along with the continuing care and support his mum received, that he decided he would love to work for the organisation.
One of the biggest aspects of his job is meeting prospective residents and their families. It's an emotional journey; looking for care for a loved one (one Richard knows too well) but he enjoys helping to lift the burden of the decision when families feel assured that their loved ones will be cared for like one of the family.
Richard pride's himself on looking after people, to listen to what they want and translate that to what they need. His skills are varied, having enjoyed working with some of the biggest brands in the world and some of the best agencies and he knows that the customer is king.
Almost by way of natural career progression, Richard joined Care UK in 2019 and now deals with all aspects of sales and customer relations, at Lauder Lodge and several other Care UK’s care homes in Edinburgh, advising individuals and their families who are looking to find care accommodation. Richard’s patient and sensitive manner is welcomed and appreciated by people who are finding it particularly difficult to navigate their way through the mass of information that is available for the care sector. Richard explained, “I find it particularly satisfying being able to sit down and talk through an individual’s own situation and being able to offer advice and support at what is a very difficult time for them and their family. Being able to point them in the right direction and being there for further advice is all part of my role.
I love my Rugby and follow Edinburgh Rugby and the Scotland Squad. I play golf (badly) and love my Motor Sport. I'm married with 2 kids; my daughter works in property and my son travels the world advising golf courses how to be more sustainable. I'm very proud of them. I also spend a lot of time with my loveable dog.